Privacy Policy

1. Introduction

Besa Coffee Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our café or use our services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: When you sign up for our newsletter or contact us, we collect your name and email address
• Payment Information: When you make a purchase, payment card information is processed securely by our payment processor and is not stored by us
• WiFi Usage: When you use our WiFi, we may collect basic usage data for security and network management purposes
• CCTV: We operate CCTV cameras for security purposes. Footage is retained for a limited period and is only accessed when necessary

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process transactions and provide our services
• To send newsletters and marketing communications (only if you have opted in)
• To respond to your inquiries and provide customer support
• To improve our services and customer experience
• To maintain the security and safety of our premises and customers
• To comply with legal obligations

4. Newsletter Communications

If you sign up for our newsletter, we will send you updates about Besa Coffee, including opening times, special events, and community news. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate our business (e.g., email marketing platforms, payment processors)
• Law enforcement or regulatory authorities when required by law
• Professional advisors such as lawyers and accountants

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. CCTV footage is typically retained for 30 days.

8. Your Rights

Under UK data protection law, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure (in certain circumstances)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking

Our website may use cookies to enhance your browsing experience. You can control cookies through your browser settings. Our WiFi network may log basic connection data for security purposes.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Besa Coffee Limited
Unit A, 48 Ludgate Hill
Birmingham, B3 1ER
Email: besacoffeeltd@gmail.com

13. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.