Terms & Conditions

Last updated: January 4, 2026

1. Introduction

Welcome to Besa Coffee. These terms and conditions outline the rules and regulations for the use of our café and services located at Unit A, 48 Ludgate Hill, Birmingham, B3 1ER.

By accessing our café or using our services, you accept these terms and conditions in full. Do not continue to use Besa Coffee's services if you do not agree to all of the terms and conditions stated on this page.

2. Use of Premises

Our café is a welcoming space for all customers. We ask that you:

  • Treat our staff, other customers, and the premises with respect
  • Keep noise levels reasonable to maintain a comfortable environment for all
  • Supervise children at all times
  • Ensure well-behaved dogs remain on leads at all times
  • Not engage in any illegal activities on the premises

3. Products and Services

All products and services are subject to availability. We reserve the right to modify our menu, prices, and services at any time without prior notice. While we strive to accommodate dietary requirements, we cannot guarantee that our products are completely free from allergens. Please inform our team of any allergies or dietary restrictions.

4. Payment

Payment for all products and services is due at the time of purchase. We accept cash and major credit/debit cards. All prices are in GBP and include VAT where applicable.

5. WiFi Usage

Free WiFi is provided for customer use. By using our WiFi, you agree to use it responsibly and lawfully. We reserve the right to restrict or terminate WiFi access at any time.

6. Liability

While we take reasonable care to ensure your safety, Besa Coffee Limited is not liable for any loss, damage, or injury to persons or property on our premises, except where such liability cannot be excluded by law.

7. Personal Belongings

We are not responsible for any personal belongings left on the premises. Please ensure you take all items with you when you leave.

8. Right of Refusal

We reserve the right to refuse service or request any customer to leave the premises if their behavior is deemed inappropriate, disruptive, or in violation of these terms.

9. Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website or display in the café.

10. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Besa Coffee Limited
Unit A, 48 Ludgate Hill
Birmingham, B3 1ER
Email: besacoffeeltd@gmail.com